Chargebacks by industry

Food and events

• Industry · Events and ticketingEvent and ticketing chargebacks: cancellations, reschedules and feesTicket sellers collect money weeks or months before the event, so disputes follow cancellations, reschedules, fees the buyer didn’t expect and tickets the buyer says never arrived. For an event that hasn’t happened yet, the dispute window runs from the event date, up to 540 days after the sale.See the industry →
• Industry · RestaurantsRestaurant chargebacks: tips, tabs, duplicates and no-show feesRestaurant and bar disputes are small and frequent: a tip the guest says they didn’t write, a tab they don’t remember, a check run twice, or a reservation fee for a no-show. Most are about the amount, and under Visa’s rules an incorrect-amount dispute is limited to the difference.See the industry →

Healthcare

• Industry · Dental practicesDental practice chargebacks: prepaid treatment, cosmetic results and financingDental disputes follow large, staged treatment paid before it’s finished: a crown paid at the scan, aligners, implants, whitening. A patient financing dispute through a lender is not a card chargeback; it runs on the lender’s contract and clock. And a dispute response is a disclosure of patient information, so send only what proves the point.See the industry →
• Industry · Med spasMed spa chargebacks: packages, results and membershipsMed spas sell packages, memberships and elective treatments with results that take weeks and vary by person. Disputes follow when a client stops partway through a package, doesn’t like the result, or keeps getting billed after cancelling. Your marketing counts as part of what you promised, so a bold ad can undercut a signed consent form.See the industry →
• Industry · Medical practicesMedical practice chargebacks: patient balances, procedures and membershipsMedical practices get disputed over patient balances after insurance, prepaid elective procedures, concierge memberships and charges the patient doesn’t recognize. A dispute through a patient financing lender is not a card chargeback. And any response is a disclosure of patient information, so HIPAA’s minimum necessary standard applies.See the industry →
• Industry · Veterinary clinicsVeterinary chargebacks: bills over the quote, outcomes and wellness plansVet bills are large, emotional and often unplanned. Clinics get disputed when the final bill is higher than the quoted range, when a pet doesn’t recover, over surgery deposits and over wellness plans billed after cancelling. The deciding record is usually the owner’s approval of added costs, with the time it was given.See the industry →

Retail and ecommerce

• Industry · EcommerceEcommerce chargebacks: fraud, missing packages and “not as described”Online stores see the widest mix of disputes: stolen cards, packages the customer says never arrived, items not as described, and returns that weren’t refunded. Online sales are card-not-present, so the store usually carries the fraud risk unless the payment was authenticated.See the industry →

Service businesses

• Industry · Auto repairAuto repair chargebacks: bills over the quote, comebacks and unapproved workRepair shops get disputed when the bill comes in above the quote, when the problem comes back, and when the customer says they never approved the extra work. The deciding record is usually the customer’s approval of added work, with the time and amount, and under Visa’s rules an amount dispute only reaches the difference.See the industry →
• Industry · Contractors and home servicesContractor and home service chargebacks: deposits, unfinished jobs and change ordersContractors, remodelers and home service companies get disputed over deposits for work not started, jobs the customer calls unfinished, quality complaints and bills that grew with changes. Sales made in the customer’s home can also carry a federal 3-business-day right to cancel, which turns some deposit disputes into easy losses.See the industry →
• Industry · Education and tutoringEducation and tutoring chargebacks: tuition, withdrawals and online coursesTutors, schools, camps and online course sellers get disputed when a student withdraws, a parent changes their mind, a course isn’t what was promised, or a monthly plan keeps billing. Because tuition is paid before classes happen, a dispute can arrive long after the payment.See the industry →
• Industry · Professional servicesProfessional services chargebacks: retainers, unfinished work and feesLaw firms, accountants, consultants and agencies get disputed over retainers, work the client says wasn’t finished, results they didn’t like and invoices that grew. A dispute response goes to the client’s bank, so client confidentiality limits what you can send, and lawyers have trust-account rules to check first.See the industry →
• Industry · Salons and spasSalon and spa chargebacks: no-show fees, deposits and unhappy clientsSalons and day spas see disputes over no-show and late-cancel fees, booking deposits, prepaid packages, and services the client says weren’t as promised. A salon no-show fee rests on the policy the client accepted, because Visa’s guaranteed reservation rules don’t cover salons.See the industry →

Subscriptions and recurring billing

• Industry · Fitness and gymsGym and fitness chargebacks: memberships, freezes and class packsGyms, studios and trainers mostly get disputed over membership charges after a member says they cancelled, contract terms they didn’t expect, and prepaid packs they stopped using. Visa’s rules require a simple way to cancel recurring charges, and an online one if the member signed up online.See the industry →
• Industry · Subscriptions and SaaSSubscription and SaaS chargebacks: renewals, trials and “I cancelled”Recurring billing businesses mostly face “cancelled but still charged,” surprise renewals, free trials that converted and charges nobody recognizes. Visa’s rules require a simple cancel path and a reminder before a trial ends, and since April 2026 a cancellation made after the charge doesn’t support a cancelled-recurring dispute.See the industry →
• Industry · TelecomTelecom chargebacks: recurring bills, cancellations and surprise chargesPhone, internet and cable providers mostly get disputed over recurring bills: charges after a customer says they cancelled, add-ons they don’t recognize, and fees on the final bill. Under Visa’s rules since April 2026, a cancellation made after the charge doesn’t support a cancelled-recurring dispute.See the industry →

Travel and hospitality

• Industry · Airlines and travelAirline and travel chargebacks: cancellations, refunds and trips months awayTravel merchants take payment long before the trip, so disputes can arrive long after it. The big ones are cancelled or changed trips, non-refundable fares, and packages that weren’t as described. When the airline cancels or significantly changes a flight, US rules require a refund, and a card dispute follows if it doesn’t arrive.See the industry →
• Industry · Car rentalCar rental chargebacks: damage, fuel, tolls and no-showsRental companies get disputed most over charges posted after the car comes back: damage, fuel, tolls, tickets and extra days. Visa lets you bill damage after return, but only with a signed agreement, paperwork sent to the renter within 10 business days and repair quotes.See the industry →
• Industry · HotelsHotel chargebacks: no-shows, deposits and charges after checkoutMost hotel chargebacks come from no-show fees, late cancellations, charges posted after checkout and stays the guest says weren’t as promised. Visa’s guaranteed reservation rules cap a no-show at one night plus tax, and only if the policy was disclosed and the guest didn’t cancel properly.See the industry →